Welcome to the USH Learning Portal Help Center.
Find quick solutions for account, enrollment, learning
materials, assignments, assessments, attendance, projects,
certificates and technical issues.
Quick Help
Find Help for Your Issue
Choose a category below to quickly find information
related to your USH Learning Portal experience.
Account & Login
Login, password and account information.
Subjects & Enrollment
Enrollment and subject-related questions.
Assignments
Submission, files and assignment questions.
Technical Support
Portal errors, loading and technical issues.
Frequently Asked Questions
Common Questions & Answers
Find answers to some of the most common questions
students may have while using the USH Learning Portal.
Check your registered email or mobile number
and make sure your password is entered correctly.
You can use the Forgot Password
option if it is available.
Also check your internet connection. If the
problem continues, contact USH Support.
Use the Forgot Password option
on the login page and follow the instructions
to reset your password.
Contact USH Support with your registered details
and specify the information that needs to be
corrected.
Go to Subjects, select the
subject you want to study, review the details,
and complete the enrollment process.
Refresh your dashboard and log in again.
If the subject is still unavailable, contact
support with your enrollment details.
Subject enrollment is generally non-cancellable
once successfully completed.
Fees are non-refundable once you are
successfully enrolled in a subject
,
except where USH IT Solutions determines
otherwise in exceptional circumstances or
where a refund is required under applicable law.
Open My Subjects and select
the relevant subject to access available
learning materials.
Try refreshing the page, checking your internet
connection, or using an updated browser.
If the issue continues, contact support.
Learning materials are provided for your personal
educational use. Do not copy, sell, publish or
distribute protected content without permission.
Open the relevant subject and select
Assignments.
Open the assignment, review the instructions,
and submit the required file or project link
before the specified deadline.
Contact your trainer or USH Support as soon
as possible. Any correction or resubmission
will depend on the applicable assignment rules.
Go to the Assessments section
of your enrolled subject.
Available assessment results can be viewed
under Assessments or
My Progress.
Take a screenshot of the issue, note the
approximate time, and contact USH Support
as soon as possible.
Your attendance percentage is available in
the Attendance or
My Progress section,
where applicable.
Use My Progress to view
available information about completed learning
activities, assignments, assessments and
other progress indicators.
Open the relevant subject and go to the
Projects section.
Follow the project instructions provided
by your trainer. Where applicable, you can
submit your project link through the Portal.
Check that the link is correct and accessible.
Update the link if permitted, or contact your
trainer or support team.
Certificate eligibility depends on the
requirements of your enrolled program.
You may need to complete applicable
attendance requirements, assignments,
projects, assessments and training activities.
No. Enrollment alone does not
guarantee a certificate. The applicable
completion requirements must be fulfilled.
Keep your payment receipt or transaction
details and contact USH Support for verification.
Contact support with both transaction details.
The case will be reviewed and handled after
verification.
Contact support with your transaction details.
The payment status will be verified and the
issue handled according to the applicable
payment process.
Try the following:
Check your internet connection.
Refresh the page.
Clear your browser cache.
Try an updated browser.
Log out and log in again.
If the issue continues, contact USH Support.
Check your internet connection and close
unnecessary browser tabs. If the issue
continues, report the problem to USH Support.
Take a screenshot of the error and send it
to support along with your registered details
and the page where the error occurred.
USH IT Solutions takes reasonable technical
and organizational measures to protect
user information.
No. Your account is intended
for your personal use. Never share your
password or login credentials.
Need More Information?
Important Things to Know
Please keep these guidelines in mind while using
the USH Learning Portal.
Account Security
Keep your login credentials private.
Never share your password with anyone.
Contact support if you notice suspicious account activity.
Learning Materials
Learning materials are for personal educational use.
Do not copy, sell or publish protected content.
Contact USH if you experience content-access problems.
Payments
Keep payment receipts and transaction details.
Contact support if enrollment does not update after payment.
Duplicate or failed transactions may require verification.
Technical Problems
Take a screenshot when an error occurs.
Note the page and approximate time of the problem.
Never send your password to support.
Still Need Help?
Our support team is here to assist you with
account, enrollment, learning, assignments,
payments and technical issues.